Things you need to know about UGI’s Integrity Helpline
What is UGI’s Integrity Helpline?
It is a confidential channel through which you can ask questions and raise concerns about ethics, compliance or UGI’s Code of Business Conduct and Ethics.
Who manages the Integrity Helpline?
UGI’s Integrity Helpline is operated by an independent company (NAVEX), and is available 24 hours a day, seven days a week. It also can accommodate calls in more than 75 languages. You can make a report anonymously from most locations (where legally permissible). Any registered report is then managed by the UGI Compliance Group.
Who else can I speak to?
UGI encourages speaking up to the channel you are most comfortable, such as your line manager, another member of management, a relevant supporting function such as legal or HR, or any member of Ethics and Compliance.
What happens after I contact the Helpline?
Once you submit a question or concern via phone or web, you will receive a report key and password, which can be used to follow up on your submission.
What is UGI’s stance on retaliation?
UGI does not tolerate retaliation. We consider acts of retaliation to be misconduct. Our commitment to such is stated in our Code of Conduct. We seek to provide a safe, healthy and productive workplace for our employees and our business partners who assist us in our business operations.
Are reports to the Integrity Helpline secure and confidential?
UGI uses NAVEX's EthicsPoint case management application to support the administration of the Integrity Helpline. EthicsPoint is hosted on NAVEX's secure servers and is not part of UGI’s website or Intranet. Any report you make will be kept confidential to the fullest extent possible consistent with law and good business practices.